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Returns & Refunds

Refund Policy

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Return a Product:


We are happy to refund and return any products that are new unopened and not damaged in any way. 

To start a return, email us at contact@petocity.com within a 14 day period from when the product was received. Email has to be sent within the 14 day period in order for a refund and return to take place. Once emailed, we will provide a return address to which you can send back the product. 

We are not responsible for any lost return products, so it is advised that shipments back be tracked. You are responsible for any shipping costs 

Once return is accepted, we will refund you within a 2 - 3 week period or faster.

 

For any product sent damaged or defected, email at contact@petocity.com within a 14 day period and we will provide a refund.